Returns & Refunds

• Items must be returned within 30 days of the delivery date
• Items must be unworn, unwashed and in original condition
• All original tags must remain attached
• Items must be returned in original packaging where possible
• Footwear must be tried on indoors only — scuffed soles may not be accepted

• Items marked Final Sale
• Intimate apparel, swimwear and bodysuits (unless faulty)
• Earrings and pierced jewellery (unless faulty)
• Gift cards
• Items that show signs of wear, alteration or damage

1. Email Marketing@tasinewyork.sg with your order number, item(s) to return and reason for return
2. Our team will confirm eligibility and provide return instructions within 1–2 business days
3. Pack items securely with your order number included inside the parcel
4. Ship your return using a tracked service and retain proof of postage

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 5–10 business days.

Original shipping fees and any import duties or taxes paid on international orders are non-refundable unless the return is due to our error.

Exchanges are subject to stock availability. If your preferred size or colour is unavailable, a full refund will be issued.

Items purchased during promotional periods may be eligible for exchange or store credit only, unless otherwise stated at the time of purchase. Final Sale items cannot be returned unless faulty.