Client Services

Shipping & Deliveries

We ship nationwide across Singapore via courier with tracked delivery on every order. Shipping rates and delivery times are calculated at checkout. As we sell online and in our retail stores simultaneously, dispatch may occasionally take longer when stock is transferred from an offline location.

Order Processing

Orders are processed within 1 business day (Monday to Friday, excluding public holidays). During peak periods, launch days or promotional events, processing may take up to 2 business days.

Once your order has shipped, you will receive a confirmation email with your tracking number and carrier information.

Singapore Delivery

  • Courier delivery nationwide across Singapore
  • Standard delivery: 2–3 business days on average
  • Extended delivery: 5–7 business days if stock must be secured from an offline store
  • Complimentary shipping on orders over $300 SGD

All orders include tracking. You will receive shipping confirmation with carrier details once your parcel is dispatched.

Online & In-Store Inventory

Our collections are available online and in selected retail stores. If an item sells out online while still showing as available, we will confirm stock within 3 business days of payment and notify you by email or phone if your order cannot be fulfilled.

When warehouse stock is low, we may fulfil your order from an offline store. This can extend delivery by a few additional business days at no extra cost to you.

Tracking Your Order

Track your order using the link provided in your shipping confirmation email. Please allow up to 24 hours for tracking information to update after dispatch.

If your tracking has not updated within 48 hours of receiving your shipping confirmation, please contact us with your order number.

Can I change my shipping address after placing an order?

Please contact us immediately if you need to update your delivery address. We can amend your address before your order is dispatched. Once shipped, we are unable to redirect parcels.

Will my order arrive in one shipment?

Orders containing multiple items may arrive in separate parcels at no additional shipping cost. You will receive tracking information for each shipment.

Questions about your delivery?

Contact our Client Services team with your order number and we will assist you.

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